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Application Support Analyst

Technical onboarding, IT & Customer Support - Aalst, Belgium

Are you a tech-savvy recent graduate with strong communication skills? Do you have a proactive mindset fit for an award-winning Belgian scale-up? We are looking for someone like you to join us on our adventure, building a rapidly growing software product.

Description

The position of Application Support Analyst is an important role within the Product Team. Working closely with the Spott platform, you will become a product expert. As such, you will be ideally suited to understand and analyse every customer’s needs. You will assess possible integrations and proactively help them to get the best out of our products. When an issue occurs, you will support clients through the process and provide them with tailored solutions. In search of continuous improvement, you will translate these experiences into concrete product recommendations.

Responsibilities

  • Analyze user behavior and needs to spot(t) new opportunities
  • Technical onboarding of new clients to maximize their benefit
  • Write user documentation
  • Customer support
  • Internal IT support

Requirements

  • Bachelor degree in Computer Sciences, IT or related (or equal through a proven track record)
  • Basic web development knowledge, like HTML & CSS
  • Investigation & diagnostic skills
  • You have strong communication skills & are an active listener
  • You’re able to explain complex ideas to those with limited IT and systems knowledge
  • You’re empathic with users, handling their case with patience and understanding
  • You are fluent in English and Dutch (written and spoken), French is a plus
  • You live in Belgium and have a work permit

Even better if you

  • Have knowledge of Javascript and REST APIs
  • Are up to speed with the newest software trends

What we offer

  • A kickstart for a career in software product management
  • Flexible hours and the possibility to work from home
  • An attractive salary with benefits

We are the only Belgian company listed on the World Disrupt 100. That is because we pride ourselves in being at the forefront of innovation, and we are willing to put in the time and effort it takes to get there. We work as a team, supporting each other and building each other up as we go along. And we believe that there is no problem that cannot be solved through good communication and a collaborative mindset.

If this resonates with you, apply today and join the Spott family. Contact Lukas on LinkedIn.

Apply now

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